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Masterclass Customer Centricity

Masterclass Customer Centricity.

Why you shouldn’t always do what your customer asks for.

Geert Martens, Consultant at Duval Union Consulting.

Price: 375 EUR (VAT excl.).

 Tickets & info

Your customers’ experience is anno 2018 completely transformed due to all kinds of digital technologies. Geert Martens gives you a wake-up call and explains how to keep the Customer Experience future proof. An inspiring Masterclass on getting into dialogue with your customers now and in the (near) future.

Program

1:00 – 1:30 pm : welcome & meeting the expert

1:30 – 2:30 pm : New technologies, new generations, new habbits, new purchase behavior… is your business model still on track?

2:30 – 3:00 pm : round-up & introduction to the workshop

3:00 – 3:20 pm : coffee break

3.20 – 4:30 pm : cases and interactive workshop 

4:30 – 5:00 pm : Q&A

5:00 – 5:30 pm : round-up

Target

Basic & advanced level

CMO’s, Senior Segment Managers, Digital Marketing Directors, Communication Managers, Business Development Managers, Sales & Marketing Directors, Social Media Managers, Business Unit Managers, PR Managers…

Language

English

April 24 2018

Details

Date: April 24
Time: 1:00 pm - 5:30 pm
Cost: €375
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Website: Visit Event Website

Venue

BeCentral

Kantersteen 12
Brussel, Brussels Hoofdstedelijk Gewest 1000 Belgium

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Organizer

Duval Union Academy

Duval Union Academy