Masterclass Customer Centricity.
Why you shouldn’t always do what your customer asks for.
Geert Martens, Consultant at Duval Union Consulting.
Price: 375 EUR (VAT excl.).
Your customers’ experience is anno 2018 completely transformed due to all kinds of digital technologies. Geert Martens gives you a wake-up call and explains how to keep the Customer Experience future proof. An inspiring Masterclass on getting into dialogue with your customers now and in the (near) future.
1:00 – 1:30 pm : welcome & meeting the expert
1:30 – 2:30 pm : New technologies, new generations, new habbits, new purchase behavior… is your business model still on track?
2:30 – 3:00 pm : round-up & introduction to the workshop
3:00 – 3:20 pm : coffee break
3.20 – 4:30 pm : cases and interactive workshop
4:30 – 5:00 pm : Q&A
5:00 – 5:30 pm : round-up
Basic & advanced level
CMO’s, Senior Segment Managers, Digital Marketing Directors, Communication Managers, Business Development Managers, Sales & Marketing Directors, Social Media Managers, Business Unit Managers, PR Managers…